Shipping Policy
Thank you for choosing Koki Kamala. Each order is prepared with care and attention to ensure your piece arrives safely and beautifully packaged.
Processing Times
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USA / Canada Orders: Please allow 5–7 business days for processing. Delivery may take up to 14 business days.
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International Orders: Please allow 9–15 business days for processing and delivery, depending on destination.
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South Africa & Botswana Orders: Orders are shipped within 3–5 business days.
We are a slow fashion house, and some items may be made-to-order. If this applies, you'll be notified at checkout with expected timelines.
Shipping Locations
Currently, all orders are shipped from South Africa to destinations worldwide.
Shipping Rates
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South Africa & Botswana: Free shipping on all orders.
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International Orders: Rates are calculated automatically at checkout.
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Complimentary Worldwide Shipping: Enjoy free shipping on orders over $800 USD.
Shipping Addresses
To ensure smooth delivery:
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Please double-check that your shipping address is complete and accurate.
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Include apartment, suite, or unit numbers where applicable.
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Once an order is placed, it may be difficult to adjust the shipping details.
Customs & Duties
All international orders may be subject to import duties, taxes, and fees imposed by your country's customs office. These charges vary by destination and are the responsibility of the customer.
Please note:
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Shipping fees paid at checkout do not include customs duties and taxes.
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Duties and taxes are collected by your local government upon delivery, not by Koki Kamala.
Questions & Support
If you need assistance with your order or shipping, please contact us at care@kokikamala.com. We are happy to help.